Annual Report 2022-2023

Adults & Seniors

Our national team of Adults & Seniors Facilitators, and Pathway Assessors, fluent in New Zealand Sign Language (NZSL), use a person-centric approach to work alongside Deaf and hard of hearing Service Users and the Deaf community, including Deaf seniors.

We provide the following services:

Needs Assessment and Service Coordination (NASC) is a free service for Deaf and hard of hearing people wanting support to identify their needs and achieve their goals. A team of Pathway Assessors, called Duty Team, carry out the Needs Assessment to ensure the Deaf and hard of hearing person receives the supports and to access other mainstream services.

Hauora We provide 1:1 Hauora support, self-advocacy skills, housing, benefits, finances, health, to access other mainstream services, English to NZSL translation support.

Disability Information and Advisory Service (DIAS) is a free service and provides independent information and advice for Deaf, hard of hearing, disabled people, and the public.

Hearing Assistive Technology (HAT) such as flashing or vibrating alarms and doorbells to make Deaf and hard of hearing people’s lives easier and safer in their homes. Adults & Seniors Facilitators support you with the equipment application.

Employment Service provides preemployment support, job seeking and in-work support for Deaf and hard of hearing people, for example updating CV, how to search for jobs, practise your interview skills, support with Job Support Funding application, in-work support such as basic Deaf awareness training for employers.

Adult Community Education (ACE) for Deaf and hard of hearing community with a wide array of workshops such as health/wellbeing, digital inclusion, employability skills, and languages. This is funded by Tertiary Education Commission (TEC) on a yearly basis.

We collaborate closely with many organisations and service providers to build relationships and connections to enable more access and choices for the Deaf community.

We established the 8223 free text service last year and we received 80 initial text enquiries with a total of 418 text conversation exchanges. Free texting service offers ease of access and can be used anytime, anywhere, making it more inclusive and convenient for the Deaf community. They can also email duty@, hello@, or make video calls via a suitable platform of their preference.

We continue to engage with Deaf people at Deaf clubs, community groups and at our nine outreach centres based in Whangarei, Dargaville, Whakatane, Whanganui, Levin, Gisborne, Wairoa, Porirua and Invercargill. These centres are important for Deaf people who are isolated, to socialise with other Deaf people to build connections and to receive information and advice. Check out Deaf Aotearoa website for updates for current access centres.

In October 2022, a newly merged Adults & Seniors Team got together for 2 days training for their ongoing professional development, shared experiences, and working together on the same vision to provide a high-quality service for the Deaf community. We welcomed 3 new Adults and Seniors Facilitators in the last year, bringing the total for the team to 14.

We received Facilitation Service funding from Whaikaha in June 2023 to establish seven more Access Centres in out-of-town and rural areas to reach out to more Deaf community members, provide information and advice on accessing funding and services, and develop an online Self- Assessment equipment form.

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