Deaf Aotearoa is committed to providing high quality services and support that meets the needs, values, and aspirations of its service users and the Deaf community.
Feedback and complaints help us to reflect on how we are doing. Deaf Aotearoa upholds the Health & Disability Consumer Code of Rights at all times. Formal complaints are handled in accordance with the Health & Disability Consumer Code of Rights.
- Feedback Any suggestions or feedback (positive or negative) about our services or organisation.
- Concern This is a less formal process providing service users with the opportunity to discuss any matter they want to resolve
- Complaint This is a formal process where you want to make a complaint about our services or organisation.
Deaf Aotearoa is committed to providing an effective process for responding to and resolving external complaints.
This policy is designed to ensure transparency, accountability, and fairness in our approach to addressing and resolving external complaints promptly and effectively. It provides clear guidance and processes to follow should an external party (i.e. community members, customers, stakeholders) submit a complaint regarding the services, actions, or conduct of Deaf Aotearoa staff or contractors.
