All of New Zealand is now at ORANGE. Most Deaf Aotearoa offices will be open to the community and public.
We are still providing services. Contact

Medical certificate update March 2021

Restarting medical certificates for Disability Allowance patients  We’re writing to let you know the Ministry of Social Development is reinstating Disability Allowance reviews from 23 February 2021. This means Work and Income clients who are receiving the Disability Allowance and have new or increased costs may be coming to GPs … Read more

Changes for medical certificates Update Nov 2020

No Medical Certificate renewals required until after 31 July 2021 We’re writing to let you know you don’t need to provide us with another medical certificate for now. We stopped these as part of our response to COVID-19. Your payments will continue as usual We’ll let you know when we … Read more

August 2020 Update: COVID-19 – Work and Income support for employers to pay wages

We outline ways Work and Income is providing financial support to help employers to pay your wages during COVID-19 and its resurgence.  There are three schemes to help employers pay wages.   COVID-19 Wage Subsidy Scheme Extension – an 8-week payment to help employers and self-employed people pay wages if their revenue has fallen.  COVID-19 Resurgence Wage Subsidy – a 2-week payment to help employers and self-employed people who are affected by the resurgence of COVID-19 and changes … Read more

We’re here to help

We’re here to help  Kia ora  New Zealand has changed alert levels in our response to COVID-19.  During this time regular payments will continue, and we’ll help you over the phone and through MyMSD ( in most cases.  Getting help from us  The safety and security of our people and our clients … Read more

MSD – Rent Arrears Assistance

If you’re going to lose your housing because you can’t pay your overdue rent, you may be able to get Rent Arrears Assistance. You don’t need to be on a benefit to qualify for this help. It depends on your income and assets. It’s a one-off payment. You’ll need to … Read more

Changes for medical certificates

In April MSD made some temporary changes for medical certificates as part of the COVID-19 response. This was to make it easier for clients to get the support they needed during Alert Levels Three and Four. From Monday 15 June 2020, MSD will start asking people to provide a medical … Read more

COVID-19 Essential Workers Leave Support

Support is available for essential businesses so they can pay people who can’t work during the lockdown. If you work for an essential business, and it’s recommended you stay home because of Ministry of Health guidelines, and you can’t work from home, your employer can apply for money to pay your wages. You might … Read more

Government Helpline

What can they help with? Contact the Government Helpline if you or someone you know is affected by this emergency and you need information about government services and assistance. How can you contact them? Phone 0800 779 997 – 8am to 10pm, 7 days a week. If you have internet … Read more


What can they help with? You can call Healthline for health advice and information about a condition or illness. The advice and information is provided by trained healthcare professionals. How can you contact them? Phone 0800 611 116 (free call) 24 hours a day, 7 days a week or follow … Read more

1737, need to talk?

What can they help with? If you’re feeling anxious, down, overwhelmed or that you need to talk with someone, you can call or text the helpline for free. How can you contact them? Phone 1737 – free call or text anytime (24 hours, 7 days a week) If calling 1737 … Read more

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