We thank you for coming into our facilities to help keep you, your families, loved ones, our workers and communities safe. MIQ is not only an important part of our border measures to keep COVID-19 out of New Zealand – in community outbreaks such as this, we now also have … Read more
Stay in your room You must stay in your room unless you have a medical appointment, you have booked a time for fresh air or smoking or there is an emergency, for example a fire or an earthquake. You are only allowed to open the door for one of the reasons mentioned above or … Read more
Managed isolation and quarantine facilities are safe Managed isolation and quarantine facilities are safe and there is plenty of support. These facilities are staffed by a team of health professionals, hotel and government workers. Your on-site team of registered nurses are available 24 hours a day, 7 days a week … Read more
Welcome pack Everyone staying at a MIQ facility will be provided with a Welcome Pack that outlines important information while you are in Managed Isolation. This outlines what you may, and may not, do while in Managed Isolation and contains a range of information that you may find useful. Translations … Read more
We recommend you bring everything you need for daily life: Clothes — around at least a week’s worth. Each person can have 2 bags of laundry washed during their stay. Medication: Please carry with you any medication you need to have with you. Toiletries — for example, toothpaste and toothbrush, … Read more
After you are notified by public health that you have tested positive for COVID-19 you must continue to remain at home in isolation and follow all the other protocols until arrangements are made to transfer you to a quarantine facility. While plans are being made for you to move into … Read more
The New Zealand Government has a strong and robust exemption system to protect New Zealand from COVID-19. A permission to leave managed isolation is only issued in very limited circumstances for exceptional reasons, and where the public health risk is low and can be managed. Generally when you arrive in … Read more
You are required to stay in the isolation facility for a minimum of 14 days (336 hours). This may start from the time you land in New Zealand, or from when you entered the managed isolation facility if you didn’t follow requirements to wear a face mask and physical distance. … Read more
If you are under 18, we will help you and your whānau/parents/guardian to make your stay comfortable and safe. There may be some special provisions available, for example to enable school work. You can also apply to have a parent or guardian join you in managed isolation through the exemption … Read more
New Zealand takes family violence and sexual violence seriously. No-one should feel scared or be harmed by others. Help is available for all adults and children. If you’re in immediate danger call the Police on 111. If you’re unable to talk, listen for the option to dial 55 – this … Read more