Pathway Assessor

Deaf Aotearoa is looking for a Pathway Assessor/Facilitator to join the Adults & Seniors team. The Adults & Seniors service is a nationwide service that understands and responds to Deaf and hard-of-hearing people’s needs. The service offers needs assessments and coordination, 1:1 support, applications for assistive equipment, employment support and information and advice. 

Deaf Aotearoa provides a workplace that values diversity, and where both New Zealand Sign Language (NZSL) and English are used. We have a diverse workforce spread across the country. 

We are an equal opportunities employer and we have Deaf-friendly work practices in place. We employ Deaf and hearing people at all levels and NZSL interpreters are provided for all meetings and training courses. 

We encourage and support professional development and offer flexible, family-friendly work practices. 

We are strongly committed to following organisation standards that ensure we provide quality systems, work practices and services. We perform service audits and review our policies regularly.

About the role 

  • Engage with the local Deaf community and provide support/information 
  • Complete needs assessments with service users
  • 1:1 support with service users
  • Develop Service Plans with service users which identify personal goals, strengths and support systems  
  • Carry an active caseload as directed by the Team Leader, and ensure all new referrals are managed through the correct process 
  • Deliver services with due care to the fundamental principles of being person-centred; care and protection; privacy; empowerment and non-dependence 
  • Supporting Service Users with gaining employment  and post-employment support
  • Provision of Hearing Assistive Technology  
  • Organising Adult and Community Education (ACE) courses for the Deaf community  
  • Networking with other service providers 
  • Keep the Deaf community up to date through the distribution of written/video updates 
  • Work as an effective team member, ensuring that Deaf & hearing people who engage with Deaf Aotearoa receive a positive experience 
  • Promote the work and interests of Deaf Aotearoa 

Skills and experience 

  • Engaging and networking with the Deaf community and other external services/organisations 
  • Excellent engagement, communication and networking skills/Relationship building skills  
  • Needs assessment experience or skills (we can provide further training if needed)
  • Front line service experience or skills
  • Be able to work under pressure and work with people in times of crisis
  • Knowledge of Auckland and its resources and communities
  • Ongoing commitment to Deaf Aotearoa’s Vision and Mission 
  • Fluent in New Zealand Sign Language 
  • Preferred experience in working with the Deaf Community 
  • Experience in the not-for-profit/community sector  
  • Experience in using variety of IT systems and applications, proficient in using Microsoft Office independently   
  • Commitment to the Treaty of Waitangi principles and Pacific values 
  • Able to legally drive in New Zealand and have access to a reliable vehicle for use to visit service users or attend meetings/events 

This is a permanent, full-time position and will be based in either our Avondale or Manukau office.

For a full job description:

For more information, please contact Anna Foord at

Applications for this position close 17th March 2023.

Job Category: Adults and Seniors Services
Job Type: Full Time
Job Location: Auckland
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