Traffic light system for obligations
To help you stay on track with your obligations, the Government is introducing a traffic light colour system. The colours will indicate how you’re doing in meeting your obligations.
The traffic lights are an easy, helpful way for you to know if you’re on track with meeting your obligations. If you get off track, they’ll explain your responsibilities and support you to get back on track.
This helps to set clear expectations up front and empowers you to meet your obligations.
What the lights mean
Green: Green means you’re on track as long as you continue meeting your obligations.
Orange: Orange means you haven’t met your obligations. You need to contact MSD straight away to either:
- let them know if you have a good reason for not meeting your obligations, or
- do an activity so you can meet your obligations again.
Red: Red means your payments have reduced or stopped. You need to contact MSD immediately to get back on track.
If you have received letters, texts or email from MSD, please do not ignore them.
Do you need support – you can contact Deaf Aotearoa
- Free text 8223
- duty@deaf.org.nz
- Phone 0800 332 322 – use our NZ relay service
