During routine testing of the registered 111 text service for people with hearing or speech impairments at 7:58 PM, Tuesday 25 April 2023, NZ Police inadvertently sent a test message to all registered users of this service.
The message was labelled as a test message and asked users to acknowledge the message and then thanked them.
Whilst this test message was sent to all users rather than the select people involved in the testing, Police certainly appreciate the responses they received from users of the service in response to this message, and hope no one was unduly confused or disturbed by this message.
There were over 70 replies to the test message which more than proved that the system was working as expected.
Regular testing of our services is something that Police take seriously and conduct regularly to ensure that all New Zealanders have access to emergency services.
Police will endeavour to ensure controls that prevent test messages from going to all users are reviewed and enhanced in our bid to continuously improve this service.
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9 thoughts on “Police Statement on 111 TXT notification”
thank you for the update. however what happens to those who didnt receive a test message? I and my husband didn’t receive a test message at all. Our numbers have not changed
This is a Statement from the New Zealand Police. We will forward your query to the Police for a response.
You may wish to check your registration details for the 111 TXT Service to ensure your contact details are correct: https://www.police.govt.nz/111-txt/change-my-registration/sign-in-registration
Thanks Sue, that is concerning, can you email me your details at firstname.lastname@example.org and I will make sure they are current in the system and that there are no errors. I’ll even get a test message out to you to check :-)
National Operations Manager
Emergency Communications Centres
M +64 21 191 0074
If you didn’t receive this notification from the New Zealand Police, then you may not have your mobile phone registered yet. Register your mobile now https://www.police.govt.nz/111-txt/how-register-111-txt
Thanks Daniel. Our mobile numbers have been registered since this TXT 111 started.
I will contact Mike Higgie.
I haven’t received text from Police. My number have not changed. I have still use resignation with Police.
I haven’t received text from Police. I have not changed my numbers. I have use still resignation of Police system.
I sent text to Police for test message. I did receive it so well.
l move to Motorua, New Plymouth since 10th July 2022 from Palmerston North
Marilyn, did you update on Deaf 111 Txt system of your new address?