Urgent COVID-19 support for disabled people 

Find out what disabled people can do if there is a COVID-19 related emergency, or their essential support does not arrive. 

If you need urgent medical care 

Call 111 immediately if you or someone in your household: 

  • has trouble breathing, or is experiencing shortness of breath 
  • has severe chest pain 
  • feels faint or dizzy or becomes unconscious  

Tell the operator that you or someone in your household has COVID-19 when you call, so the paramedics can care for you safely.  

You will not have to pay for any COVID-19 related medical costs. 

If you need medical advice about your symptoms, or other health advice, call your doctor or Healthline for free on 0800 358 5453.  

If your support workers are unavailable or do not arrive to care for you 

Check to see if the organisation that normally provides your care can arrange for someone else to support you. 

If you need urgent assistance and your support workers are unavailable call the dedicated disability helpline on 0800 11 12 13

This service is available 24-hours a day, 7-days a week. From 8am-8pm a person with experience or knowledge of disability will answer the call and assess the urgency of your situation and provide advice or assistance. After 8pm calls will be answered by a trained member of the Healthline team. 

The Call Centre will work with you to determine what needs to happen, how urgent your situation is and if medical or other emergency services are needed.  

If you do not have and cannot get food or essential items 

The COVID-19 welfare phone line can help if you are self-isolating and need food or other essential items. Call them on 0800 512 337

You can also get financial assistance for food through Work and Income. 

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