Find out how you can apply for a Communication Card if you are unable to wear a face mask.
About Communication Cards
We know face masks are unsuitable for some people due to disabilities or health conditions.
It is not always obvious why a face mask may be unsuitable for someone. For example, someone may have been the victim of a crime, or might suffer from a mental illness or condition that is not apparent to the outside observer.
There is no legal requirement to carry a Communication Card, though many choose to do so.
Getting a Communication Card
A system has been developed by the Ministry of Health where you can apply for a Communication Card. Follow the link below for information on how you can get one.
When to use your Communication Card
It’s important to be mindful of why business owners or employees may approach you to ask whether you are able to wear a face mask. They will likely be doing so out of an interest in making other customers feel safe, or because their business requires it.
While it is inappropriate for a business owner or employee to enquire about the nature of your disability or condition, it is reasonable for them to ask if there is a reason why you are not wearing a face mask.