What is provided in a Managed Isolation and Quarantine Facility?

Welcome pack 

  • Everyone staying at a MIQ facility will be provided with a Welcome Pack that outlines important information while you are in Managed Isolation. This outlines what you may, and may not, do while in Managed Isolation and contains a range of information that you  may find useful. 
  • Translations are available on request. 

Accommodation 

  • You will be assigned a room in a managed isolation facility for the duration of your stay. This will take into account how many people are with you. Bedding is supplied but there may be some things you can bring from home to make yourself more comfortable.  
  • It is your responsibility to look after your room by keeping it clean and tidy. If you cause any damage, you may have to pay for it. 
  • Access to fresh air and smoking areas may be available in your facility. Your facility will inform you if you need to book a time to access the area. 

Food and drinks 

  • Your breakfast, lunch and dinner will be delivered and placed outside your door. Any additional food or drinks will need to be paid for. You can order deliveries from local shops or supermarkets. This will be at your own expense. 
  • You can choose what you want from a menu. Talk to the on-site team if you have any questions about the food, food allergies or medical conditions that need special diets. Dietary needs are catered to as best as possible, including medical and cultural needs.. 
  • You must eat in your room and cannot enter someone else’s room or sit across the corridor and eat with your friends or family. You must not share your food and drinks with anyone who is not in your room.  

Cleaning  

  • Facility staff cannot enter your room, this is to keep you and our staff safe. 
  • Keep your room clean and tidy. You will be given some basic cleaning products so you can clean your room. 
  • Fresh towels and sheets will be provided. Laundry services are available during your stay. 
  • When you leave this facility, your room will be cleaned by special cleaning staff.  

Medical Care 

  • A team of health professionals are always available at your facility.  
  • If you feel unwell, contact the health team of the facility to arrange for a health check. 
  • The on-site staff will also be able to assist with any medication and prescription requirements.     
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