Rules we ask you to follow to keep you and our communities safe

Stay in your room  

  • You must stay in your room unless you have a medical appointment, you have booked a time for fresh air or smoking or there is an emergency, for example a fire or an earthquake.  
  • You are only allowed to open the door for one of the reasons mentioned above or when collecting meals or laundry.  
  • Your door must be closed at all other times.  

Wear face masks   

  • You must only wear single-use disposable masks that are provided to you by the Facility.   
  • You must wear a mask before opening your door for any reason.  
  • This includes opening your door to collect food, laundry or other items left at your door, when accessing essential medical care, including a COVID-19 test or when leaving your room to access fresh air or smoking areas. You must also wear a mask when returning to your room.  

No Visitors  

  • You cannot have any visitors in your room or go to someone else’s room.  
  • Your family and friends cannot visit you in the facility.  
  • We understand this is tough. This is a precautionary measure to protect you and others and prevent the spread of COVID-19. 
  • WiFi in the facility is free and you can use this to stay virtually connected with family.  

No Sharing  

  • Do not share cigarettes, lighters, vapes, mobile phones, food or drink or any other personal items with anyone outside your room. 

Stay in your bubble  

  • You must stay in your bubble at all times. Your ‘bubble’ refers to your family who may be staying with you in your room.  
  • You can only interact with people in your ‘bubble’ and stay 2 metres away from other people. 

Smoking or vaping is not allowed inside your room.  

  • Smoke alarms in your room can be activated by dust, steam, smoke and other fumes and vapours. It is an offence to knowingly cause a false fire alarm and doing so will likely result in prosecution.  
  • Smoking and vaping areas are provided in each MIQ facility.  
  • Time in these areas is limited and, when you are there, you have to stay 2 metres away from other people outside your bubble. Staff will tell you how and when you can use the smoking area. All smoking areas are monitored.  
  • You should never be in possession of illegal drugs, substances or associated items. If you are found in the possession of illegal drugs or substances, there may be police action.  

Keep 2 metres apart  

  • You must keep at least 2 metres away from other people except those in your bubble  (only those who stay in your room with you) at all times. 

Complaints or issues 

  • If you wish to make a complaint or raise an issue during your stay, please refer to the Complaints section of the Welcome Pack. If there is an issue, you can raise with the staff on site or the Wellbeing Coordinator. If you are not satisfied with the response, you may wish to make a formal complaint using the online form on the Contact Us page of the MIQ website: 

Where to get support 

  • If you need support we encourage you to talk to someone. This could be the staff on site, your GP, or maybe a close friend or family. 
  • If you need help with daily living activities such as mobilising, showering, and dressing, we recommend applying for a family member or support person to join you in managed isolation. 
  • If you need to attend an urgent medical appointment during your stay, you need to apply for a medical exemption to gain approval. 
  • For mental wellbeing health support available via a dedicated 0800 number – 0800 Ola Lelei – 0800 652 535 

Prayers and reflections 

  • You can use the space in your room to pray, reflect or to connect with a virtual online prayer service or your faith community. You can attend virtually. 

Deaths and Funerals 

  • It is unlikely you will gain approval to attend a funeral if you are staying in a managed isolation facility, because the public health risk is higher when multiple people get together. Consider if it is possible for the funeral to be delayed until after you have completed the 14 day isolation period or arrangements can be made for you to watch the funeral online. 
  • There are no exemptions from quarantine for people with COVID-19 symptoms. 

Leaving isolation 

  • You are required to stay in the isolation facility for a minimum of 14 days from the time you arrived at the Managed Isolation.  
  • You are required to be assessed as low risk by a Health Practitioner before you can return to your family and community. This will usually involve: 
  • a negative COVID-19 test around day 12 (if you are being tested) and  
  • being assessed by an onsite Health Practitioner as being symptom free of COVID-19. 
  • Further advice and information will be provided when you will be able to leave managed isolation and your transport home afterwards. 
  • If you refuse a day 12 COVID-19 test or are not considered a low risk, your stay will be extended and you may not be allowed to leave the facility. You can be required to stay up to a total of 28 days. 
  • We may also extend your stay if any cases are detected in the facility that require further investigation. This is to reduce the risk of COVID-19 getting out into the community 

We all have a role in keeping Aotearoa, New Zealand safe. Thank you for playing your part. 

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