My International Travel

If you are travelling overseas soon there are two ways you can get your International Travel Vaccine Certificate: 

  1. Online 
    If you have already signed up for mycovidrecord.health.nz you can log in and order your Certificate there.  See How get My Vaccine Certificate from My Covid Record Online (below) for how to do it.   
  1. Phone 
    You can request your International Travel Certificate by calling the free helpline on 0800 222 478.  This is available from 8am to 5pm, Monday to Friday.  This is an option if you don’t have internet access, or don’t have one of the types of identification My Covid Record is asking for at the moment.   
     
    If you don’t have identification, the team will ask questions to identify you.  If possible, have your NHI number ready as this will make it faster to get your Certificate. 

They will send you your Certificate in the post or by email. 

Once you get your certificate, keep it in a safe place, like alongside your passport, so it’s ready when you need it. 

Need help? 

If you need help with My Covid Record or have a query about your COVID-19 records, contact the Ministry of Health team: 

Email: help@mycovidrecord.min.health.nz 
Phone: 0800 222 478 

They are available 8am to 5pm, Monday to Friday. 

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