Your breakfast, lunch and dinner will be provided. Any additional food will need to be paid for.

Please tell the on-site team if you have any food allergies or medical conditions that require special diets, such as Crohn’s disease.

There may be online options to order groceries and have them delivered to you. However, this will depend on availability of supermarkets. Speak to the on-site team about local delivery options.

Medical care

A team of health professionals is at your facility. They are there to care for you.

If you are feeling unwell, please stay in your room and phone the on-site team. They will advise what to do next.

If at any point during your stay you develop the COVID-19 symptoms of fever, cough, shortness of breath or sore throat, please remember to stay in your room and let on-site staff know immediately by phone. They will arrange for you to be assessed by the on-site health professional.

You should follow instructions from the medical officer of health or health protection officer during your stay. As well as COVID-19 testing, you will also be required to have a medical assessment. If asked to wear personal protective equipment (PPE) such as face masks at any time during your stay, you must do so.

It is important you are honest about your health during your stay in managed isolation. This is the best way your health needs and wellbeing can be managed. While isolation can be difficult, the reason for it is to keep New Zealand safe and stamp out COVID-19. By isolating and monitoring your own health, you’re playing the most important role you can to achieve both these objectives.

COVID-19 testing

While you are in managed isolation you will be tested twice for COVID-19, around days 3 and 12. Testing works with the 14-day isolation period to stop COVID-19 being introduced into New Zealand’s community. It also helps us provide you with medical treatment if you’ve been exposed to the virus.

The first COVID-19 test is around day 3 as the average time most people develop infection after exposure is 5 days, and we account for 2 days of travel. We then test again around day 12 as the infection may take longer to develop in some people. This second test is also one of the checks we use to determine if a person is low risk and can leave the facility at 14 days.

On-site staff will talk to you about the COVID-19 tests, including how they will be done and when. They will also talk to you about the implications of both positive and negative test results.

If you test positive for COVID-19 you will be moved to a quarantine facility or area. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. See Appendix One for more information about the testing procedure and the consent form.

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