Māori Pharmacists free phone line

Questions about your medicines? Call 0800 664 688 and a Māori pharmacist will call you back for a kōrero.

Ngā Kaitiaki o Te Puna Rongoā o Aotearoa – the Māori Pharmacists Association (MPA) has a free phone line to answer questions that kaumātua or whānau may have about their medicines. You’ll have to leave your contact details and a Māori pharmacist will return your call within 24 hours. Talk to the on-site health staff if you need urgent medical advice.

Visitors at the facility

Family or friends cannot visit you. This is a precautionary measure to protect you and others and prevent the spread of COVID-19. You can use other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc to keep in contact with family and friends.

In-room telephone services (landlines) and Wi-Fi

Internal calling, between rooms and for hotel services, is freely available to returnees. External calling is charged at hotel rates (per minute) and, to be enabled, can require a guest credit card to be lodged against the room.

Wi-Fi is free to returnees; talk to hotel staff for details. We recommend using internet-based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges.

Drop-offs at the facility

We appreciate you may have friends or family that want to drop items to you while you’re staying here. Please talk to the hotel staff or on-site team to see if there’s a process to allow essential items to be dropped off.


Laundry services are available during your stay. Talk to hotel staff or the on-site team for the services specific to your facility.


There is high public interest in the managed isolation facilities and media might contact you. While it is up to you if you talk to them, there are ways to let us know if you have issues or concerns during your stay. Talk to the on-site team in the first instance. They are there to help.

You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. Visit: www.covid19.govt.nz/compliance

We are committed to making your stay as comfortable as possible.

Please remember journalists cannot enter the hotel. If you agree to an interview, consider remote options such as phone or video calling. You can speak to a journalist if they’re outside the hotel and in a public space, but you must not leave the hotel and strict physical distancing rules of 2 metres must be followed to stop the spread of COVID-19.

In an emergency

All facilities will provide a specific emergency plan you should follow in an emergency. Please familiarise yourself with it and do as on-site staff request.

It is an offence to knowingly cause a false fire alarm, and doing so will result in prosecution.

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