You will receive regular health checks. Tests for COVID-19 will be required during your stay, around days 3 and 12. See the section about testing and Appendix one for more information.

In almost all cases a negative COVID-19 test and confirmation from a health practitioner that you are a low risk of having or spreading COVID-19 are required before you can leave the facility at 14 days.

If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days in total.

Health checks and testing are vital for your wellbeing and treatment if required, and for others around you. Please cooperate fully with staff. They are there to care for you and ensure health checks are effective.

Physical distancing

You should follow physical distancing rules of 2 metres from others, except those you are isolating with. COVID-19 is spread by droplets so keeping away from others and following good hygiene protects you and others from any spread of COVID-19.

Your 14-day isolation period

Isolation is for 14 days from the time you land in New Zealand. Your 14 days may start from when you enter the managed isolation facility if you did not wear a face mask or follow physical distancing requirements from the time you arrived in New Zealand.

During your stay it is important to keep physical distancing from people you’re not isolating with. If a new returnee arrives from overseas and joins you in your isolation room, or you come into contact with anyone who has COVID-19, your 14-day isolation period will being again. This helps to alleviate the risk of transmission of COVID-19.

Suspected COVID-19 cases

If anyone is suspected of having COVID-19 in your facility, you may be asked to stay in your room. While this may be upsetting, it is for your safety. We will keep you up to date as much as possible.

Close contacts

People are considered close contacts of a positive COVID-19 case if they are within 2 metres of the infected person for 15 minutes or more. When it is confirmed someone has COVID-19, they are asked who they have been close to recently.

Everyone identified as close contacts will get a phone call. Remember to keep a physical distance of 2 metres from others during your stay and make a note of people you may have been in close contact with.

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