I can’t get a room for the date I want to arrive in New Zealand what can I do?
The Managed Isolation Allocation System shows all available rooms across our managed isolation facilities. Please select an arrival date where there is availability. *
We recognise there will be some situations where people will need to travel urgently to New Zealand. Please refer to the MIQ website for more information on how to apply.
I’ve selected the day to start my managed isolation but there are no flights arriving in New Zealand that day. What do I do?
You will need to log in to your account, cancel your allocation and select a new arrival date for when there are available flights.
How can I get a voucher if I can’t access the internet?
You can ask a friend, family member or travel agent to use the Managed Isolation Allocation System on your behalf. They will need to create an account in their name, and enter your details as the passenger. At the airport, you will need to present your voucher on a mobile device or as a printed physical copy.
Can I make changes to my allocation after I’ve got my voucher?
Yes. You will need to log into your account and cancel your allocation by pressing the ‘cancel’ button. Your allocation will be released and you will then be able to go back to edit passenger details, add or remove passengers in your group, update your flight number and select a new date of arrival in New Zealand. For further assistance, please contact the MIQ Service Centre.
I lost my phone that had my booking voucher on it, what do I do?
You will need to use another device to log into your account. Print out the voucher or download it onto another mobile device that you will have with you when boarding your flight.