We’re here to help

We’re here to help 

Kia ora 

New Zealand has changed alert levels in our response to COVID-19. 

During this time regular payments will continue, and we’ll help you over the phone and through MyMSD (https://my.msd.govt.nz/) in most cases. 

Getting help from us 

The safety and security of our people and our clients is our priority. 

To make things easy for you, we’ll continue to help over the phone and online as much as possible – including having appointments over the phone where we can. 

You can use MyMSD (https://my.msd.govt.nz/) to update your personal details, check your payments and apply for help with things like one-off costs for food. 

If you still need help, that’s the right time to call us on 0800 559 009. 

If you’re deaf, hearing-impaired or find it hard to communicate by phone you can contact us on: 

Deaf Link free-fax0800 621 621 

Text029 286 7170 


About our Service Centres 

At Alert Levels 3 and 4 

Our service centres are closed to the public. If you need help, please call us. 

At Alert Level 2 

We need to carefully manage how many people come into our service centres. 

Only people we’ve asked to come in for an appointment should come into a service centre. 

This will help us avoid queues, keep to physical distancing rules and ensure we can do effective contact tracing, so please give us a call rather than popping in. 

If you’re unwell, please stay at home even if you have an appointment. You can call us to get help over the phone or make a new time. 

Want to know more? 

To find out more about what you can and can’t do at each alert level, visit http://covid19.govt.nz 

For Easy Read instructions for using MyMSD, read the PDF: https://www.workandincome.govt.nz/documents/online-services/mymsd-easy-read.pdf  

Noho ora mai 

Kay ReadGroup General Manager, Client Service Delivery 

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