Alert Level 2: Community residential services and residential services provided

Community residential services continue to operate under all alert levels. Under Alert Level 2, residential providers must follow the Alert Level 2 safety rules.

You do not need to physically distance from the people that you live with or support workers who have been part of your living arrangement (part of your bubble) during the different levels.

Support workers and residential providers should:

  • follow guidelines for personal protective equipment (PPE), have good hand hygiene, cough or sneeze into their elbow or a tissue, and not come to work if they are sick or have been around someone who is sick
  • where possible not provide care to lots of different people
  • keep a record of the people they are in contact with, for contact tracing purposes.

Under Alert Level 2, you can visit with your family members and friends. When people come to visit you in your residential home, they must follow good hand hygiene, and cough/sneeze etiquette and keep 1-metre apart from you if they are not family members or close friends. Your residential provider will let you know how they plan to manage visits safely. You should call or text your family member’s residential home first to let them know that you plan to visit so they can manage it safely. Anyone who has COVID-19 symptoms, have been in contact with someone with COVID-19, or who are sick, must not visit.

You should decide who should visit you in your residential home, however, if there are other people who live in the home who are at high risk of becoming very unwell from COVID-19, you, your family and providers should all agree who can visit and how people can stay safe.

You should also be supported to access activities, in a safe way, such as going to your favourite café or shop (i.e. maintain 1-metre distance from other people, good hygiene, limits on the numbers of people gathering).

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