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Update from the Ministry of Social Development

Message from the Ministry of Social Development (MSD) – 26th March 2020

People who are Deaf or hard of hearing can use the following means of contacting MSD.

  • Deaf Link free-fax: 0800 621 621
  • Text: 029 286 7170
  • E-mail:

Because of the volume of requests there may be a delay in getting back to you

  • But Please don’t worry – you’ll continue to be paid your regular benefit payments.
  • MSD has done a bunch of things to make it easier for now.
  • If you’re already getting Jobseeker Support, Sole Parent Support or Supported Living Payment, you don’t need to provide another medical certificate (for renewals/extensions).
  • If you’re already getting Disability Allowance and Child Disability Allowance you don’t need to do anything – they will continue to be paid.
  • For now there will be no annual reviews, including confirming your circumstances, annual circumstances, social housing reviews or life certificates.
  • Special benefits won’t expire.
  • Any new obligations failures will be put off.

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