Who can use the emergency 111 TXT service? For now, the service is only for Deaf and hearing impaired people.
Why do I need to register? Registering confirms you are a member of the Deaf and hearing-impaired community. Police will keep your registration details in their emergency computer system so in an emergency they will know who the text is from. Only 111 texts from registered mobile phone numbers will get through.
Who can help if I have problems registering? Contact your nearest Deaf Aotearoa Community Relations Officer.
What if I don’t have a computer? Your Deaf Aotearoa Community Relations Officer will be able to help you to register.
If I’m not registered, will my 111 text still go through? No - you will need to contact 111 a different way.
Can I text 111 using someone else’s phone? No. You must use the phone number you’ve registered, otherwise Police won’t know it’s you. If that person hasn’t registered, the text won’t get through.
When should I text 111? In an emergency only. That’s when something serious is happening and you need fire, ambulance or police help right now.
How will I know if my text has got through? You will get a text back from Police within 2 minutes. If you don’t, contact 111 a different way because it could mean there are delays on the phone network.
Are texts to 111 free? Yes.